Complaint Intake Coordinator (Compliance Specialist II)
- Consumer Protection
- Position Number:
- Salary Range:
- $3,900.00 - $5,200.00 Monthly
- Apply By:
- Monday, November 21, 2022, 11:59 pm
- Work Unit:
- Consumer Credit
- Job Location:
- 1300 Broadway, Denver, CO 80203
- Release Date:
- Monday, November 7, 2022
- Employment Type:
- Position Type:
The Consumer Credit Unit is seeking an experienced Compliance Specialist to join its collaborative team as the Complaint Intake Coordinator! This position offers the opportunity to be involved in meaningful work that protects the consumers of Colorado. This position is best suited for an experienced professional who thrives on providing exceptional regulatory support and has an interest in serving the public. To partake in supporting these important efforts while serving the people of Colorado, apply today!
This position is open only to residents of Colorado.
WHAT YOU WILL DO
The Complaint Intake Coordinator will determine the compliance of regulatory programs that the Consumer Credit Unit is responsible for, by applying the applicable rules, regulations and/or statutes to determine violations. The successful candidate will be responsible for the intake and processing of consumer complaints, initial complaint review, and resolution of complaints while working with the Unit managers and other Unit team members to provide technical assistance to consumers and regulated entities.
Specific duties include the following:
- Answer calls from consumers or other members of the public who are seeking information on the regulated agencies and industries, including returning calls from voice messages left by consumers.
- Conduct the initial review, gather facts to analyze and research complaints, identify potential violations of statutes and the responsible parties
- Identify complaints concerning entities under investigation or subject to pending litigation.
- Develop written communication with industry members and consumers for appropriate status, outcome or resolution of complaints.
- Assist in contacting other state and federal agencies when applicable.
- Communicate with industry members and consumers for all of the regulatory programs of the Unit orally and with written correspondence
- Manage the collection of complaint data by gathering, reviewing and distributing complaint intake documents
- Provide substantive information about consumer credit and collection laws in response to public inquiries.
- Analyze trends in the compliance industry
Salary note: Although a salary range is listed, salary will be set commensurate with the successful candidate’s qualifications and in compliance with the Equal Pay for Equal Work Act.
This recruitment may be used to fill other positions in the Department of Law.
- Requires a bachelor’s degree from an accredited institution in business, public administration, communications, political science, sociology, criminal justice, psychology or a closely related field AND
- One year of professional experience in regulatory compliance, complaint intake and review, or compliance work related to licensing.
- Additional regulatory compliance experience beyond one year
- Exceptional writing, reviewing and editing skills
- Demonstrated experience in interpreting and analyzing statutes, regulations and proposed legislation
- Strong analytical skills
- Data management skills that have been used for reporting purposes
- Managing and/or directing phone calls or call center experience
- Ability to work in a high stress environment and maintain a professional attitude
- Intermediate experience with Excel spreadsheets and/or Salesforce
- Demonstrated ability to collaborate and work on a team
- Demonstrated commitment to public service
Necessary Competencies: Requires proficiency with MS Office applications or equivalent, and ability to learn and use a variety of databases. Selected applicant must have strong interpersonal skills and customer service skills.
Substitutions: Graduation from an accredited college or university with a master’s degree in the fields identified above may substitute for the bachelor’s degree and one year of experience. Professional work experience as described above will substitute on a year-for-year basis for the bachelor’s degree.
Note: Candidates possessing a foreign degree must submit a translation (evaluation) of their degree from an accredited institution, such as The National Association of Credential Evaluations Services in order to be given credit for the degree.
Conditions of Employment:
- Applicants must pass a thorough background investigation prior to appointment.
- Effective August 15, 2022, this position will require documented proof of full COVID-19 vaccination. New employees will be required to provide attestation to their status with proof of vaccination within three (3) business days of hire. Employees who have not been fully vaccinated may be required to submit to serial testing in the future. in the event of serial testing, religious and medical exemptions and reasonable accommodation shall be addressed as required by law pursuant to the Equal Employment Opportunity Commission’s vaccination guidance.
Note: Fully Vaccinated means two (2) weeks after a second dose in a two-dose series of the COVID-19 vaccine, such as the Pfizer or Moderna vaccine, or two (2) weeks after the single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine, as defined by the most recent State of Colorado’s Public Health Order and current guidance issued by the Colorado Department of Public Health & Environment.
View the full job announcement for more information and to apply online.