Consumer Mediation Coordinator

The Consumer Protection Section’s Consumer Fraud Unit has an entry-level opportunity for  the right candidate to develop skills and gain experience administering the Unit’s Mediation Program. The ideal candidate will have strong communication skills, sound judgment, and experience in a customer-facing or communications role. This position is a great opportunity to join a program in its early stages of development and to help build out the program to serve consumers in Colorado. In addition to joining an energetic team, this is a unique opportunity to work for a nationally-recognized leader in antitrust and consumer protection law—Colorado Attorney General Phil Weiser.

This position is open only to residents of Colorado.

WHAT YOU WILL DO

The Consumer Fraud Unit is seeking a talented, enthusiastic, and discerning employee to oversee an an exciting new consumer Mediation Program. The position will serve as an intermediary between consumers and businesses to resolve consumer complaints about businesses, work toward recouping value for consumers, and identify ongoing consumer protection violations.  The Consumer Mediation Coordinator will conduct informal, voluntary mediations by communicating with the business and consumer primarily via email, and by telephone when necessary, to facilitate resolution of the complaint.

The Consumer Mediation Coordinator will work independently to conduct mediations, administer and develop the program, and work with leadership and data analytics staff to identify subjects for potential investigation and enforcement by Consumer Fraud attorneys. Although the position will work closely with Consumer Fraud leadership and the Department of Law’s Consumer Engagement and Data Services Unit, the position requires a high degree of self-driven independence, organization, and sound judgment.

This is a term-limited position that is expected to last no more than 24 months from the hire date. The successful candidate will be required to waive rights under the state personnel system.

Salary note: Although a salary range is listed, salary will be set commensurate with the successful candidate’s qualifications and in compliance with the Equal Pay for Equal Work Act.

This recruitment may be used to fill other positions in the Department of Law.

WHAT WE ARE LOOKING FOR
 
Minimum Qualifications:

Requires a bachelor’s degree from an accredited institution

OR

Four years of full-time experience that demonstrates your ability to effectively manage disputes or other sensitive interactions between other employees or outside parties OR your ability to serve as an intermediary communication with parties with differing points of view

OR

A combination of work experience professional communication with customers, clients, vendors, or other parties, or managing disputes or other sensitive interactions between other employees or outside parties AND college course work from an accredited institution totaling four years of full time work experience/education.

Transcripts must be provided to document college coursework.

Preferred Qualifications: 

Ideal candidates will have some, or all, of the following skills and attributes:

• Interested in public service and/or the law, and views this position as a growth and development opportunity
• Experience in a role that requires professional communication with customers, clients, vendors, or other parties, or managing disputes or other sensitive interactions between other employees or outside parties
• Strong professional communications skills, in both written and real-time communications
• Negotiation, mediation, or dispute resolution skills and experience;
• Experience compiling, analyzing, and presenting data in a readable format;
• Strong organizational and time management skills
• Ability to creatively solve problems through developing practical and imaginative solutions
• Ability to resiliently handle challenging and/or hostile communications from outside parties
• Basic familiarity with legal concepts and principles, Colorado government, and/or the work of law enforcement agencies
• Strong commitment to maintaining confidentiality and protecting consumer data;
• Goal-oriented and a self-starter who is comfortable working both independently and collaboratively
• Passionate and enthusiastic about having a career in consumer protection law and working on behalf of Colorado consumers

Note: Candidates possessing a foreign degree must submit a translation (evaluation) of their degree from an accredited institution, such as The National Association of Credential Evaluations Services in order to be given credit for the degree.

Conditions of Employment:

• Applicants must pass a thorough background investigation prior to appointment.
• Effective August 15, 2022, this position will require documented proof of full COVID-19 vaccination. New employees will be required to provide attestation to their status with proof of vaccination within three (3) business days of hire. Employees who have not been fully vaccinated may be required to submit to serial testing in the future. In the event of serial testing, religious and medical exemptions and reasonable accommodation shall be addressed as required by law pursuant to the Equal Employment Opportunity Commission’s vaccination guidance.

View the full job announcement for more information and to apply online.