Debt Collection Examiner


Consumer Protection
Position Number:
LAA 00135/00147
Salary Range:
$4,791.00 - $6,000.00 Monthly
Apply By:
Tuesday, September 6, 2022, 11:59 pm
Work Unit:
Consumer Credit
Job Location:
1300 Broadway, Denver, CO 80203 - Hybrid Work Options
Release Date:
Thursday, August 18, 2022
Employment Type:
Position Type:

Find a rewarding career making a difference: Join the Office of the Attorney General!

The Consumer Protection Section has an opportunity for a professional with a passion for public service and drive to work on behalf of Colorado consumers. The Debt Collection Examiner will work to protect our states residents by making sure collection agencies are following laws and rules, by investigating and helping to resolve consumer complaints, and helping to ensure debt collectors acquire the required licensure to conduct collection activity in Colorado. The Debt Collection Examiner position offers the opportunity to work with a highly engaged and collaborative group of Department of Law staff, while protecting Colorado consumers.  If you’re interested in joining a collaborative team of public servants, apply today!


This position is open only to residents of Colorado.


This position in the Consumer Credit Unit work under the direction of the supervisor/lead worker to perform the following duties:

  • Preparing and conducting compliance examinations of licensed collection agencies
  • Examining collection agencies’ collections records, financial records, reports, and policies to ensure agencies abide by relevant statutes, rules, regulations, and principles of the debt collection industry
  • Coordinating in-person and mail-in compliance examinations while ensuring that examinations are completed accurately, timely, and consistently
  • Reviewing and investigating consumer complaints, including gathering information by examining entity’s files and interviewing complainants, witnesses, and respondents
  • Identifying potential violations of applicable statutes and rules while reviewing documentation submitted with consumer complaints
  • Preparing examination and investigation reports and other written communications
  • Conducting licensing investigations
  • Supporting litigation by preparing investigation reports, preparing exhibits, and other related tasks
  • Reviewing and making determinations regarding issuance of both initial and renewal license applications
  • Communicating with collection agencies, consumers, and other external parties

This position will travel up to 25% of the time in and out of state to conduct examinations.


Salary note: Although a salary range is listed, salary will be set commensurate with the successful candidate’s qualifications and in compliance with the Equal Pay for Equal Work Act.

This recruitment may be used to fill other positions in the Department of Law.


Minimum Qualifications: 

  • Requires a bachelor’s degree from an accredited institution AND
  • One year of professional experience in consumer finance, auditing, regulatory analysis, or consumer complaints investigation and evaluation.

The successful applicant must possess and maintain a valid driver’s license.

Preferred Qualifications:

  • Experience working with debt in collections or consumers with debt in collections
  • Experience conducting compliance examinations
  • Strong analytical skills
  • Audit certification
  • Strong communication skills including demonstrated strong writing and editing skills
  • Professional experience with report writing
  • Experience with document and data management
  • Experience compiling and organizing evidence
  • Good investigative skills
  • Ability to interpret financial records
  • Strong attention to detail
  • Experience as a user of SalesForce
  • Ability to work independently and take initiative to solve problems
  • Strong interpersonal skills and ability to communicate effectively with the public and regulated entities
  • Strong organizational and time management skills
  • Professional demeanor
  • Ability to work collaboratively with team members
  • Demonstrated commitment to public service


Required Competencies:

  • Requires proficiency with MS Office Suite including MS Excel

Substitutions:   Professional experience in consumer finance, auditing, regulatory analysis, or consumer complaints investigation and evaluation will substitute for the required bachelor’s degree on a year-for-year basis. A master’s in accounting, public administration, business administration, or finance will substitute for one year of the required experience.

Conditions of Employment:

  • Applicants must pass a thorough background investigation prior to appointment.
  • Requires the ability to travel independently, primarily by state vehicle, up to 25% of the time.
  • Effective September 20, 2021, employees will be required to attest to and verify whether or not they are fully vaccinated for COVID-19. Employees who have not been fully vaccinated may be required to submit to serial testing in the future. Upon hire, new employees will have three (3) business days to provide attestation to their status with proof of vaccination. Vaccinated employees must provide proof of vaccination.


    Note: Fully Vaccinated means two (2) weeks after a second dose in a two-dose series of the COVID-19 vaccine, such as the Pfizer or Moderna vaccine, or two (2) weeks after the single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine, as defined by the most recent State of Colorado’s Public Health Order and current guidance issued by the Colorado Department of Public Health & Environment.


Please view the full job announcement for more information and to apply online.

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