Mortgage Servicer Examiner


Consumer Protection
Position Number:
LAA 00619
Salary Range:
$5,049.00 - $6,300.00 Monthly
Apply By:
Friday, April 29, 2022, 11:59 pm
Work Unit:
Consumer Credit
Job Location:
1300 Broadway, Denver, CO 80203
Release Date:
Friday, April 15, 2022
Employment Type:
Position Type:

Find a rewarding career making a difference: Join the Office of the Attorney General!

The Mortgage Servicer Examiner is a great opportunity for a professional with a passion for public service and drive to work on behalf of Colorado mortgage borrowers. This position works to protect borrowers by making sure lenders are following laws and helping to resolve borrower’s complaints. If you’re interested in joining a collaborative team of public servants in a stable work environment, apply today!


This position is open only to residents of Colorado.

The Consumer Credit Unit exists to enforce the Colorado Uniform Consumer Credit Code (UCCC), the Deferred Deposit Loan Act (DDLA), the Colorado Consumer Equity Protection Act (CCEPA), the Colorado Rental Purchase Agreement Act (RPAA), the Credit Services Organization Act (CSOA), the Colorado Uniform Debt Management Services Act (DMSA), the Colorado Fair Debt Collection Practices Act (CFDCPA), the Colorado Student Equity Act (CSLEA), the Colorado Nonbank Mortgage Servicer Act (CNMSA). The work unit licenses, registers, examines, and investigates creditors and other companies for compliance, and protects consumers from unlawful actions.


The Mortgage Servicer Examiner performs the following duties:

  • Examining mortgage servicers’ borrower financial records, reports, and policies to ensure servicers abide by relevant statutes, rules, regulations, and principles of the mortgage servicing field
  • Using financial calculators to test for overpayments and the accuracy of refunds and interest rate disclosures. Preparing and conducting compliance examinations of mortgage servicers
  • Coordinating in-person and mail-in compliance examinations while ensuring that examinations are completed accurately, timely, and consistently
  • Determining the best sample to request of financial data and documents by assessing prior exam history, complaint history, and other factors to ensure a thorough examination can be conducted
  • Recommending corrective actions and procedures necessary to achieve compliance, communicating the corrective actions to the licensee/regulated entity, and working with the licensee/regulated entity to resolve questions or problems connected to the written examination report/corrective actions
  • Reviewing and investigating consumer complaints, including gathering information by examining servicers’ files and interviewing complainants, witnesses, and respondents
  • Identifying potential violations of applicable statutes and rules while reviewing documentation submitted with consumer complaints
  • Preparing examination and investigation reports
  • Reviewing notification filings
  • Conducting licensing investigations
  • Communicating with mortgage servicers and other external parties
  • Supporting litigation.

This position will travel up to 25% of the time in and out of state to conduct examinations.


Salary note: Although a salary range is listed, salary will be set commensurate with the successful candidate’s qualifications and in compliance with the Equal Pay for Equal Work Act.

This recruitment may be used to fill multiple positions in the Department of Law.


Minimum Qualifications: 

  • Requires a bachelor’s degree from an accredited institution AND
  • Three years of professional experience in consumer finance, auditing, financial investigations, or regulatory analysis.

Required Competencies:

  • Requires proficiency with MS Office Suite

Preferred Qualifications: 

  • Audit certification
  • Demonstrated strong writing, reviewing and editing skills
  • Professional experience with report writing
  • Experience conducting compliance exams
  • Experience working with mortgage loans or mortgage loan borrowers
  • Experience in interpreting and analyzing statutes, regulations and proposed legislation
  • Proficiency with MS Excel
  • Strong interpersonal skills and ability to communicate effectively with the public and regulated entities
  • Professional demeanor
  • Strong analytical skills
  • Demonstrated commitment to public service

Substitutions:  Professional experience in consumer finance, auditing, financial investigations, or regulatory analysis will substitute for the required bachelor’s degree on a year-for-year basis. A master’s in public administration, master’s in business administration,  master’s in accounting/finance or a master’s in another related field will substitute for the required experience.

Conditions of Employment:

  • Applicants must pass a thorough background investigation prior to appointment.
  • Travel is required in and out of state to conduct examinations. A current valid driver’s license is required for this position.
  • Effective September 20, 2021, employees will be required to attest to and verify whether or not they are fully vaccinated for COVID-19. Employees who have not been fully vaccinated may be required to submit to serial testing in the future. Upon hire, new employees will have three (3) business days to provide attestation to their status with proof of vaccination. Vaccinated employees must provide proof of vaccination.  Note: Fully Vaccinated means two (2) weeks after a second dose in a two-dose series of the COVID-19 vaccine, such as the Pfizer or Moderna vaccine, or two (2) weeks after the single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine, as defined by the most recent State of Colorado’s Public Health Order and current guidance issued by the Colorado Department of Public Health & Environment


View the full job announcement for more information and to apply online.

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