- WHY FILE A COMPLAINT?
Every complaint we receive gives us insights into problems that people are experiencing in Colorado and helps us identify trends and prioritize problems. Information from the public is vital in helping us document those trends and, when appropriate, pursue investigations and file lawsuits on behalf of the public.
Please note: The Attorney General does not have authority to provide legal advice or legal representation to individuals or prosecute your individual case.
Type of Complaint
- WARNING: A sharp increase in complaints concerning debt collection scams, particularly those impersonating law enforcement or government agencies, has the Colorado Attorney General warning consumers to be cautious of threatening phone calls and emails from fraudulent debt collectors. While debt collection scams have been prevalent in recent years, the most current schemes often use personally identifiable information, including the last four digits or even full Social Security Numbers.
For more information about these scams, please visit the Attorney General's Stop Fraud initiative to learn more about creditor scams and to learn more about phantom debt collection and other scams.
To find out if a debt collection agency is licensed in the state, please click here.
- WARNING: Colorado consumers should be cautious when seeking loans from companies seen advertised on TV or online. These companies may be owned or affiliated with federally recognized Indian Tribes, which are not licensed or regulated by the Department. While some of these advertisements or web sites do include notice of Tribal affiliation, this is not always the case.
Colorado has found instances in which these companies have charged significantly more than the legal interest rate in Colorado and executed wage garnishments without a court order
To find out if a lender is licensed in the state, please click here.
- NOTICE: New and used auto purchases handled through a dealer are regulated by the Colorado Department of Revenue – Auto Industry Enforcement Division. Consumers with questions or concerns regarding their auto purchase should contact the Auto Industry Enforcement Division.
For more information, please contact the Colorado Department of Revenue – Auto Industry Enforcement Division.
- Notice: Please note our office has limited jurisdiction for banks and credit unions. As a result, you may wish to contact the below agencies as these agencies may be able to better assist you:
Colorado based Credit Unions:
Colorado Department of Regulatory Agencies: Division of Financial Services.
The Division can be contacted at:
National Credit Unions:
National Credit Union Administration ("NCUA").
The NCUA can be contacted at:
Colorado based Banks:
Colorado Department of Regulatory Agencies: Division of Banking.
The Division can be contacted at:
Office of the Comptroller of the Currency ("OCC").
The OCC can be contacted at:
Please present the facts in the order in which they occurred and be as concise as possible, providing dates and full names of those you dealt with during your transaction.
About the Company
In order to ensure a timely investigation of your complaint, please include a copy of your loan agreement or contract or other applicable documents along with any and all correspondence you had with the business. DO NOT SEND ORIGINAL DOCUMENTATION.
If you would like a copy of your complaint, please use the print feature listed below. Please note that you may not be able to receive a copy of your complaint after submission.
The Privacy Act of 1974, 5 U.S.C. §552a (“the Act”), is a Federal law designed to protect you from unauthorized use and exchange of personal information by Federal agencies and their contractors. Subject to limited exceptions set forth in the Act, Federal agencies and their contractors cannot release information about you to anyone without your written consent.
By submitting this complaint electronically about a federal student loan, I authorize the servicer named in my complaint to release orally, in writing or electronically to the Office of the Attorney General, Colorado Department of Law (the “Attorney General”), information about my federal student loan placed by the United States Department of Education with my servicer as necessary to resolve the Complaint/Inquiry filed with the Attorney General.
This field is for validation purposes and should be left unchanged.