Skip to Content
Colorado Attorney General

Phil Weiser

Colorado Attorney General

File A Complaint
  • About Us
    • Attorney General Bio & Photos
    • Vision & Values
    • Senior Staff & Organization
    • Colorado Attorney General Annual Report
    • Attorney General Opinions
    • Contact Our Office
  • Sections
    • Administration
    • Business & Licensing
    • Civil Litigation & Employment Law
    • Consumer Protection
    • Criminal Appeals
    • Criminal Justice
    • Natural Resources & Environment
    • Division of Community Engagement
    • Revenue & Utilities
    • State Services
  • Careers
    • Attorney & Other Non-Classified Positions
    • Fellowships
    • Internships
    • Classified Staff Positions
    • Other Opportunities to Join our Team
  • Media Center
    • Press Room
    • Colorado Open Records Act – CORA
  • Resources
    • Survivors of Childhood Sexual Abuse
    • Victim Assistance
    • Budget & Accounting
    • Colorado Privacy Act
    • Code of Colorado Regulations
    • Colorado Revised Statutes
    • Coronavirus Information
    • Data Protection Laws
    • Funding Opportunities
    • Office of Financial Empowerment
    • Student Loans
    • Transparency Online Project (TOPS)
  • Licensing
    • Business Resources
    • Collection Agencies & Debt Collectors
    • UCCC Licensing & Notification
    • Debt Management Services Providers
    • Health Club Bonds
    • Repossessors
    • Student Loan Servicers: Licensing
    • Telemarketing
  • Recursos en español

Colorado travel company to notify customers of refunds, voucher options for trips canceled due to the COVID-19 pandemic

June 4, 2021 (DENVER)—Attorney General Phil Weiser today announced that, because of an agreement with his office, a Colorado travel company will soon contact customers to notify them of their refund options for trips canceled because of the COVID-19 pandemic.

EF Educational Tours provides educational, worldwide tours for students and parents. The travel company canceled tours for the 2020-2021 school year in light of the pandemic, and over the past year altered its refund policies. At the request of the attorney general, the company agreed to notify thousands of Coloradans of those options for money spent reserving tours.

“Many Colorado families faced financial hardship during the COVID-19 pandemic,” said Weiser. “Companies like EF Tours need to provide clear and reasonable options to consumers who paid for a service they didn’t receive.”

In the settlement, EF Tours agreed to send an email outlining the following options:

  • Rescheduling: A tour group can reschedule with the same tour itinerary at a later date through September 2023 without rebooking costs or fees.
  • Voucher: Customers can request a voucher in the full amount of money paid by each participant that can be used to rebook a travel program, transferred to a family member or someone else within their school community, or exchanged for the available cash refund option through the expiration date of the voucher.
  • Refund: Participants can request a full refund, which includes the full amount they paid except a fee, depending on the destination and travel date, ranging from $350-$565.

Consumers will be able to choose which option they prefer through Sept. 30, 2023.

###

Media Contact:
Lawrence Pacheco
Director of Communications
(720) 508-6553 office | (720) 245-4689 cell
Lawrence.pacheco@coag.gov

Most Recent

Attorney General’s Office to expand grant to revitalize rural housing, support trades programs in southern Colorado

Feb. 3, 2023 (DENVER) – Attorney General Phil Weiser today announced that his office is expanding its rural housing revitalization grant to support a new trades program at Pueblo Corporate College, a division of Pueblo Community College, and expanded programs […]

Attorney General Phil Weiser appoints new solicitor general, deputy attorney general for consumer protection

Jan. 31, 2023 (DENVER)— Attorney General Phil Weiser today announced the appointments of Shannon Wells Stevenson as solicitor general, and Nathan Blake as deputy attorney general of the Consumer Protection Section in the Colorado Department of Law. Stevenson is a […]

Statement from Attorney General Phil Weiser on the beating death of Tyre Nichols in Memphis, Tenn.

Jan. 28, 2023 (DENVER)–Attorney General Phil Weiser issued a statement following the release of body-camera footage in the beating death of Tyre Nichols: “The brutal beating and killing of Tyre Nichols is horrifying. I am outraged, as we all should […]

Office of the Attorney General
Colorado Department of Law
Ralph L. Carr Judicial Building
1300 Broadway, 10th Floor
Denver, CO 80203

(720) 508-6000

Contact the Office of the Attorney General

Contact

Facebook
Twitter
f1d1bytI9YQhG_bFpYADFSRitVTGQyVRVmoQHvulvq4=.html