Colorado travel company to notify customers of refunds, voucher options for trips canceled due to the COVID-19 pandemic

June 4, 2021 (DENVER)—Attorney General Phil Weiser today announced that, because of an agreement with his office, a Colorado travel company will soon contact customers to notify them of their refund options for trips canceled because of the COVID-19 pandemic.

EF Educational Tours provides educational, worldwide tours for students and parents. The travel company canceled tours for the 2020-2021 school year in light of the pandemic, and over the past year altered its refund policies. At the request of the attorney general, the company agreed to notify thousands of Coloradans of those options for money spent reserving tours.

“Many Colorado families faced financial hardship during the COVID-19 pandemic,” said Weiser. “Companies like EF Tours need to provide clear and reasonable options to consumers who paid for a service they didn’t receive.”

In the settlement, EF Tours agreed to send an email outlining the following options:

• Rescheduling: A tour group can reschedule with the same tour itinerary at a later date through September 2023 without rebooking costs or fees.
• Voucher: Customers can request a voucher in the full amount of money paid by each participant that can be used to rebook a travel program, transferred to a family member or someone else within their school community, or exchanged for the available cash refund option through the expiration date of the voucher.
• Refund: Participants can request a full refund, which includes the full amount they paid except a fee, depending on the destination and travel date, ranging from $350-$565.

Consumers will be able to choose which option they prefer through Sept. 30, 2023.

###