Skip to Content
Colorado Attorney General

Phil Weiser

Colorado Attorney General

File A Complaint
  • About Us
    • Attorney General Bio & Photos
    • Vision & Values
    • Senior Staff & Organization
    • Colorado Attorney General Annual Report
    • Attorney General Opinions
    • Contact Our Office
  • Sections
    • Administration
    • Business & Licensing
    • Civil Litigation & Employment Law
    • Consumer Protection
    • Criminal Appeals
    • Criminal Justice
    • Natural Resources & Environment
    • Division of Community Engagement
    • Revenue & Utilities
    • State Services
  • Careers
    • Attorney & Other Non-Classified Positions
    • Fellowships
    • Internships
    • Classified Staff Positions
    • Other Opportunities to Join our Team
  • Media Center
    • Press Room
    • Colorado Open Records Act – CORA
  • Resources
    • Survivors of Childhood Sexual Abuse
    • Victim Assistance
    • Budget & Accounting
    • Colorado Privacy Act
    • Code of Colorado Regulations
    • Colorado Revised Statutes
    • Coronavirus Information
    • Data Protection Laws
    • Funding Opportunities
    • Office of Financial Empowerment
    • Student Loans
    • Transparency Online Project (TOPS)
  • Licensing
    • Business Resources
    • Collection Agencies & Debt Collectors
    • Colorado Uniform Consumer Credit Code: Licensing & Notification
    • Debt Management Services Providers
    • Health Club Bonds
    • Repossessors
    • Student Loan Servicers: Licensing
    • Telemarketing
  • Recursos en español

Colorado travel company to notify customers of refunds, voucher options for trips canceled due to the COVID-19 pandemic

June 4, 2021 (DENVER)—Attorney General Phil Weiser today announced that, because of an agreement with his office, a Colorado travel company will soon contact customers to notify them of their refund options for trips canceled because of the COVID-19 pandemic.

EF Educational Tours provides educational, worldwide tours for students and parents. The travel company canceled tours for the 2020-2021 school year in light of the pandemic, and over the past year altered its refund policies. At the request of the attorney general, the company agreed to notify thousands of Coloradans of those options for money spent reserving tours.

“Many Colorado families faced financial hardship during the COVID-19 pandemic,” said Weiser. “Companies like EF Tours need to provide clear and reasonable options to consumers who paid for a service they didn’t receive.”

In the settlement, EF Tours agreed to send an email outlining the following options:

  • Rescheduling: A tour group can reschedule with the same tour itinerary at a later date through September 2023 without rebooking costs or fees.
  • Voucher: Customers can request a voucher in the full amount of money paid by each participant that can be used to rebook a travel program, transferred to a family member or someone else within their school community, or exchanged for the available cash refund option through the expiration date of the voucher.
  • Refund: Participants can request a full refund, which includes the full amount they paid except a fee, depending on the destination and travel date, ranging from $350-$565.

Consumers will be able to choose which option they prefer through Sept. 30, 2023.

###

Media Contact:
Lawrence Pacheco
Director of Communications
(720) 508-6553 office | (720) 245-4689 cell
Lawrence.pacheco@coag.gov

Most Recent

Attorney General Phil Weiser calls SCOTUS abortion ruling “a momentous mistake,” reaffirms his commitment to steadfastly defend the Colorado Reproductive Health Equity Act

June 24, 2022 (DENVER)—Colorado Attorney General Phil Weiser released the following statement regarding the U.S. Supreme Court’s decision upending the right to access abortion care in Dobbs v. Jackson Women’s Health Organization: “Today, the U.S. Supreme Court overturned 50 years […]

Statement of Attorney General Phil Weiser on FDA's decision to order JUUL to stop selling e-cigarettes

June 23, 2022 (DENVER)—Attorney General Phil Weiser released the following statement regarding the Food and Drug Administration’s decision to order JUUL to stop selling e-cigarettes on the U.S. market: “As Colorado’s lawsuit against JUUL demonstrates, the company and its founders […]

Red Rocks Credit Union returns more than $300,000 in GAP refunds to Colorado consumers

June 23, 2022 (DENVER) – Attorney General Phil Weiser today announced that Red Rocks Credit Union refunded Coloradans more than $300,000 after the credit union failed to return money consumers were entitled to under state law for unearned guaranteed automobile […]

Office of the Attorney General
Colorado Department of Law
Ralph L. Carr Judicial Building
1300 Broadway, 10th Floor
Denver, CO 80203

(720) 508-6000

Contact the Office of the Attorney General

Contact

Facebook
Twitter