Attorney General Phil Weiser announces settlement with Texas-based debt collection company for using deceptive collection practices

March 6, 2026 (DENVER) – Attorney General Phil Weiser today announced a settlement with Credence Resource Management, LLC (CRM), resolving allegations that the company engaged in deceptive and unlawful debt collection practices affecting Colorado consumers.

This settlement comes after an investigation by the Colorado Department of Law found that CRM sent letters to consumers that appeared to come directly from Falck Rocky Mountain, Inc., an ambulance and medical transportation provider, rather than from a debt collector. CRM failed to clearly disclose its identity in communications and made repeated collection calls to Colorado consumers in excess of limits set by state law.

“Colorado law requires debt collectors to be transparent and truthful in their communications with consumers,” said Attorney General Weiser. “When companies misrepresent who is contacting a consumer or engage in harassing call patterns, they undermine consumer trust and violate the law. This settlement ensures greater accountability and stronger compliance going forward.”

According to the settlement, CRM, after sending notices in its own name, allegedly sent more than 1,100 letters to over 500 Colorado consumers on behalf of Falck that listed Falck’s name and a mailing address that did not belong to Falck, but instead was associated with CRM. This gave the misleading impression that the communications were directly from the medical provider rather than a debt collector. The settlement also alleges multiple instances where CRM called consumers more than seven times in a seven-day period.

Under the settlement (PDF), CRM will cease their allegedly deceptive and unlawful practices. CRM also will pay $43,500 to the attorney general’s office.

Consumers who believe they are victims of unfair debt collection can file a complaint with the Colorado Attorney General.

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Media Contact:
Lawrence Pacheco
Chief Communications Officer
(720) 508-6553 office
lawrence.pacheco@coag.gov