REFUNDS COMING TO COLORADO AT&T MOBILITY CUSTOMERS
AT&T Mobility to Pay $105 Million in for ‘Cramming’ Customers’ Bills
DENVER—Colorado Attorney General John W. Suthers announced today a settlement with AT&T Mobility LLC to resolve allegations that AT&T Mobility placed unauthorized charges for third-party services on consumers’ mobile telephone bills, a practice known as “cramming.” Consumers who were crammed often complain about recurring monthly charges for premium text message subscription services (e.g. horoscopes, trivia, and sports scores) that they never requested. AT&T Mobility will pay a total of $105 million to resolve all of the allegations, $80 million of which will be used to pay refunds to victimized consumers.
- stay out of the commercial premium text messaging business,
- obtain consumers’ express consent before billing them for third-party charges,
- provide a full refund or credit to consumers who are billed for unauthorized third-party charges at any time after this settlement,
- provide information to customers about blocking third-party charges, and
- display third-party charges in a dedicated section of consumers’ mobile phone bills, where they are clearly distinguished from AT&T Mobility’s charges.
DateOctober 9th, 2014