IT Helpdesk Technician

Details

Section:
Administration
Position Number:
LAA-00226
Salary Range:
$57,672.00 - $74,905.00 Yearly
Apply By:
Tuesday, March 10, 2026, 11:59 pm
FLSA:
Non-Exempt
Work Unit:
Information Technology
Job Location:
1300 Broadway, Denver, CO 80203
Release Date:
Monday, March 2, 2026
Employment Type:
Full-Time
Position Type:
Classified

Find a rewarding career making a difference: Join the Office of the Attorney General!

 

The Information Technology (IT) unit is seeking a motivated IT Help Desk Technician that is eager to learn and provide exceptional support while fulfilling the Department of Law’s vision. This opportunity is perfect for someone who is interested in developing their skills, thrives in a collaborative environment, and is passionate about resolving technical matters. If you are skilled at providing direct support to customers, handling complex issues and working with new technology, this role is for you!

 

ABOUT THE UNIT

The Information Technology (IT) Unit provides user-friendly, reliable office automation, legal research, and information management so that the department can represent the client agencies and the State of Colorado in legal matters as competently and economically as possible. The Unit provides system design, programming, implementation, training, and technical assistance while maintaining confidentiality, integrity and security in all systems operated by the unit.

WHAT YOU WILL DO

The IT Help Desk Technician (IT Support Services III) provides first level of technical support to end-users experiencing IT-related issues. This position is responsible for troubleshooting basic problems or tasks, such as password resets, software installations, network connectivity issues, hardware malfunctions, and diagnosing problems, resolving common issues, and escalating more complex problems based on department procedures. The IT Help Desk Technician is the first point of contact for the Department of Law’s users, customers or employees seeking technical assistance.  IT Help Desk Technician ensures swift, efficient problem resolution while maintaining customer satisfaction.

Primary duties include but are not limited to the following:

  • Answer and resolve basic technical support requests (via phone, email, chat, or ticket system); providing guidance on common IT issues (e.g., password resets, software installations)
  • Troubleshoot basic technical problems: diagnosing and resolving common issues related to hardware, software, network connectivity, printers, and other peripherals
  • Monitor system performance
  • Software Installation and Configuration
  • Manage Active Directory security groups and Microsoft 365 distribution groups to ensure appropriate access to systems, applications, and shared resources
  • Provision and support Exchange Online mailboxes, assigns licenses, and manages mailbox permissions and group memberships based on approved access requests
  • Verify account configuration, access levels, and licensing, and escalates complex identity or messaging issues when necessary
  • Provide Tier 1 support for Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office desktop applications
  • Escalate unresolved issues to other support teams
  • Media editing support
  • Document incidents and solutions in a ticketing system
  • Maintain a high level of customer service and communication with users
  • Support a broad variety of hardware and software used in the unit, while assisting with the day-to-day requests for help from the end users

Salary note: Although a salary range is listed, salary will be set commensurate with the successful candidate’s qualifications and in compliance with the Equal Pay for Equal Work Act.

This job posting may be used to fill other positions in the Administration section at the DOL.

 

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

 

WHAT WE ARE LOOKING FOR
Minimum Qualifications: Please document all relevant experience in detail on your application. Experience will not be inferred or assumed. Any part-time experience listed will be prorated. 

Experience only:

  • Two (2) years of professional experience providing computer technical support as the primary duty of the position, including troubleshooting and servicing hardware and software.

OR

Education and Experience:

  • A combination of related education, CompTIA A+ certification, and/or professional experience that totals two (2) years providing computer technical support as the primary duty.  Transcript and or certification are required at time of application.

Note: Candidates possessing a foreign degree must submit a translation (evaluation) of their degree from an accredited institution, such as The National Association of Credential Evaluations Services in order to be given credit for the degree.

Required Competencies

  • Excellent customer service and communication skills
  • Versatile, flexible and willing to work in an environment with rapidly changing priorities
  • Strong attention to detail in order to keep detailed notes on tickets
  • Ability to diagnose and resolve basic computer technical issues
  • Ability to effectively work on a dynamic team and work with other diverse teams

Preferred Qualifications: In addition to the minimum qualifications, if you possess any of the following specifically include the details on your application, as this information will be used to assess your qualifications and may be used to determine a top group of applicants.

  • CompTIA A+ Certification
  • Advanced knowledge and experience using Microsoft Office
  • Knowledge of Windows Active Directory
  • Knowledge and experience using Adobe Acrobat Professional
  • Experience using multimedia conversion software in a professional setting

Conditions of Employment:

  • Applicants must pass a thorough background investigation prior to appointment.
  • This position will work primarily in the office
  • Colorado Department of Law participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 

Please view the full job announcement for more information, including information about compensation and benefits, and to apply online.