OAG Receptionist (Administrative Assistant II)

Come join the Department of Law (DOL) where we are principled public servants who are innovative and better together. Our receptionists are a critical part of the DOL and they are usually the first point of contact for anyone who reaches out to our department. You will have daily interaction with the Colorado Attorney General, DOL staff, and members of the public as well as undertake a variety of other work. If you’re interested to learn all that our office does on behalf of the residents of CO, we encourage you to apply today!

• Greeting visitors to the Department of Law;
• Answering and directing live calls received on the main telephone line;
• Responding professionally to voicemail messages;
• Sorting and distributing USPS mail and e-filings daily to appropriate sections;
• Accepting deliveries and service of processes for the Department;
• Responding to constituent inquiries by letter and email on behalf of

WHAT WE ARE LOOKING FOR 

Minimum Qualifications: Please document all relevant experience in detail on your application. Experience will not be inferred or assumed. Any part-time experience listed will be prorated.

• Two years of administrative assistant or clerical support in a professional office setting as the main function of your job. This experience must include providing exceptional customer service and managing a high volume of calls.

Substitutions

• An Associate’s or Bachelor’s degree from an accredited college or university in a related field may substitute for general experience on a year-for-year basis.
• Qualified applicants must have at least one year of administrative assistant/office clerical support experience. If qualifying under the substitution, you will be required to provide a copy of your transcripts. 

Note: Candidates possessing a foreign degree must submit a translation (evaluation) of their degree from an accredited institution, such as The National Association of Credential Evaluations Services in order to be given credit for the degree. 

Required Competencies: 

• Demonstrated attention to detail to ensure accuracy, thoroughness, and consistency of all work product
• Strong interpersonal skills and ability to work collaboratively on a team
• Demonstrated customer service skills and ability to de-escalate situations
• Time management skills, including the ability to adapt as needed to meet shifting priorities and deadlines
• Proficiency in MS Office, including Word, Excel, and Outlook
• Excellent oral and written communication skills
• Organizational skills, including the ability to plan and prioritize tasks

Preferred Qualifications: In addition to the minimum qualifications, the preferred applicant will also demonstrate and clearly describe the following skills and experience in their job application:

• Experience working with confidential information;
• Experience working for executives, including escorting guests, answering calls, and drafting correspondence;
• Advanced proficiency working with Microsoft Suite (Word, Excel, PowerPoint, Access, Outlook, Teams and SharePoint);
• Experience working in a mail room or managing mail distribution
• Additional experience beyond the two years providing administrative support.

Conditions of Employment:

• Applicants must pass a thorough background investigation prior to appointment.
• The position will be required to work in the office 5 days per week (Monday -Friday) from 8:00 am – 5:00 pm.

To view the full job announcement, including more information about benefits, please click here.