Student Loan Examiner

The Student Loan Servicer Examiner is a great opportunity for a professional with a passion for public service and drive to work directly with Colorado student loan borrowers. This position works to protect borrowers by making sure lenders are following laws and helping to resolve borrower’s complaints. If you’re interested in joining a collaborative team of public servants, apply today!

WHAT YOU WILL DO

The Student Loan Servicer Examiner works under the direction of the Student Loan Ombudsperson to perform the following duties:

• Prepare and conduct compliance examinations of student loan lenders and servicers
• Coordinate in-person and mail-in compliance examinations while ensuring that examinations are completed accurately, timely, and consistently
• Examine student loan lenders’ and servicers’ borrower financial records, reports, and policies to ensure servicers abide by relevant statutes, rules, regulations, and principles of the student loan servicing field
• Review and investigate consumer complaints, including gathering information by examining lenders’ and servicers’ files and interviewing complainants, witnesses, and respondents
• Identify potential violations of applicable statutes and rules while reviewing documentation submitted with consumer complaints
• Prepare examination and investigation reports
• Review and make final determinations regarding both initial and renewal license applications
• Conduct licensing investigations
• Communicate with student loan lenders and servicers and other external parties
• Supporting litigation.

Salary note: Although a salary range is listed, salary will be set commensurate with the successful candidate’s qualifications and in compliance with the Equal Pay for Equal Work Act.

This recruitment may be used to fill other highly similar positions at the Department of Law, Consumer Protection Section. 

WHAT WE ARE LOOKING FOR
 
Minimum Qualifications and Substitutions: Please document all relevant experience in detail on your application. Experience will not be inferred or assumed. Any part-time experience listed will be prorated. 

• Bachelor’s degree from an accredited institution AND one year of professional experience in consumer finance, auditing, regulatory analysis and other closely related duties.

OR

• Five years of professional experience in consumer finance, auditing, and regulatory analysis and other closely related duties.

OR

• Master’s in public administration, business administration, economics or accounting/finance.

Preferred Qualifications: In addition to the minimum qualifications, if you possess any of the following specifically include the details on your application, as this information will be used to assess your qualifications and may be used to determine a top group of applicants.

• Strong analytical skills
• Audit certification
• Demonstrated strong writing, reviewing and editing skills
• Professional experience with report writing
• Experience conducting compliance exams
• Experience working with student loans or student loan borrowers
• Experience in interpreting and analyzing statutes, regulations and proposed legislation
• Proficiency with MS Excel
• Strong interpersonal skills and ability to communicate effectively with the public and regulated entities
• Professional demeanor
• Demonstrated commitment to public service
• Relevant State of Colorado work experience

Required Competencies:

• Requires proficiency with MS Office Suite

Note: Candidates possessing a foreign degree must submit a translation (evaluation) of their degree from an accredited institution, such as The National Association of Credential Evaluations Services in order to be given credit for the degree.

Conditions of Employment:

• Applicants must pass a thorough background investigation prior to appointment.
• Must have a valid CO driver’s license and may be required to travel within and outside the State of Colorado.
• This position will travel up to 25% of the time in and out of state to conduct examinations.

Please view the full job announcement for more information, including information about compensation and benefits, and to apply online.