Front Desk Coordinator (Administrative Assistant II)

Find a rewarding career making a difference: Join the Office of the Attorney General!

Come join the Department of Law (DOL) where we are principled public servants who are innovative and better together. Our Front Desk Coordinator is a critical part of the DOL, and they are usually the first point of contact for anyone who reaches out to our department. You will have daily interaction with the Colorado Attorney General, DOL staff, and members of the public as well as undertake a variety of other work. If you’re interested to learn all that our office does on behalf of the residents of CO, we encourage you to apply today!

WHO WE ARE

The Office of the Attorney General/Department of Law is the “People’s Lawyer.” The Attorney General, Phil Weiser, was elected by the people of Colorado and is the State’s chief lawyer and law enforcement official. Our vision for the Department of Law is: “Together, we serve Colorado and its people, advancing the rule of law, protecting our democracy and promoting justice for all.” Our core values and commitment to diversity, equity, and inclusion, drive our actions and demonstrate our focus on being principled public servants who are innovative and better together.

Visit our website to learn more: https://coag.gov/.

 

WHAT YOU WILL DO

This position is open only to Colorado state residents.

The Office of the Attorney General (OAG) consists of the elected Attorney General, Chief Deputy Attorney General, Associate Chief Deputy Attorney General, Solicitor General, Deputy for Intergovernmental Affairs, Director of Communications, and associated administrative staff. The OAG is responsible for setting legal policy for the Department of Law and for the State of Colorado. The OAG manages the Department of Law through the work of ten operational sections, Consumer Protection, Criminal Justice, Criminal Appeals, State Services, Business & Licensing, Revenue & Utilities, Civil Litigation & Employment Law, Natural Resources & Environment, Division of Community Engagement, and Administration.The Department of Law represents and defends the legal interests of the people of the State of Colorado and its sovereignty. The Attorney General has primary authority for enforcement of consumer protection laws, prosecution of criminal appeals, antitrust laws, and certain natural resource and environmental matters and complex white-collar. The Attorney General is the chief legal counsel and advisor to state government including the governor, judicial branch, and the many state agencies, boards, and commissions.This Front Desk Coordinator (Administrative Assistant II) will provide front desk office support to the DOL. This person will also be responsible for managing mail received via United State Postal Service (USPS), delivery services, and e-filing. Specific responsibilities include:

Front Desk Office Support

• Greet visitors to the Department of Law
• Answer and direct calls received on the main telephone line
• Collect call tracking data, such as total number of calls, call types, and other relevant call information
• Provide timely and professional response to voicemail messages
• Accept deliveries and service of processes for the Department

Document Receiving, Sorting and Distribution

• Sort and distribute USPS mail and e-filings daily to appropriate sections
• Oversee mail and e-filing processes
• Accept and route Service of Process, deliveries and packages for the Department
• Recruits and trains backup for mail distribution to ensure adequate coverage
• Log in service of process and other documents

Miscellaneous Office Duties

• Support operational functions by assisting with unit and administrative tasks (e.g. make photocopies and produce written documents such as reports, spreadsheets, and other related materials as requested)

 

WHAT WE ARE LOOKING FOR 

Minimum Qualifications: Please document all relevant experience in detail on your application. Experience will not be inferred or assumed. Any part-time experience listed will be prorated.

• Two years of administrative assistant or clerical support in a professional office setting as the main function of your job. This experience must include providing exceptional customer service and managing a high volume of calls.
  OR
  Education and Experience:
• A combination of related education and/or relevant experience in administrative assistant or clerical support in a professional office setting as the main function of your job totaling two years.
• Qualified applicants must have at least one year of administrative assistant/office clerical support experience. If qualifying under the substitution, you will be required to provide a copy of your transcripts. 

Note: Candidates possessing a foreign degree must submit a translation (evaluation) of their degree from an accredited institution, such as The National Association of Credential Evaluations Services in order to be given credit for the degree. 

Required Competencies: 

• Demonstrated attention to detail to ensure accuracy, thoroughness, and consistency of all work product
• Strong interpersonal skills and ability to work collaboratively on a team
• Demonstrated customer service skills and ability to de-escalate situations
• Time management skills, including the ability to adapt as needed to meet shifting priorities and deadlines
• Proficiency in MS Office, including Word, Excel, and Outlook
• Excellent oral and written communication skills
• Organizational skills, including the ability to plan and prioritize tasks

Preferred Qualifications: In addition to the minimum qualifications, the preferred applicant will also demonstrate and clearly describe the following skills and experience in their job application:

• Experience working with confidential information
• Experience working for executives, including escorting guests, answering calls, and drafting correspondence
• Advanced proficiency working with Microsoft Suite (Word, Excel, PowerPoint, Access, Outlook, Teams and SharePoint)
• Experience working in a mail room or managing mail distribution
• Additional experience beyond the two years providing administrative support.

Conditions of Employment:

• Applicants must pass a thorough background investigation prior to appointment.
• The position will be required to work in the office 5 days per week (Monday -Friday) from 8:00 am – 5:00 pm.

Please view the full job announcement for more information, including information about compensation and benefits, and to apply online.