Skip to Content
Colorado Attorney General

Phil Weiser

Colorado Attorney General

File A Complaint
  • About Us
    • Attorney General Bio & Photos
    • Vision & Values
    • Senior Staff & Organization
    • Colorado Attorney General Annual Report
    • Attorney General Opinions
    • Contact Our Office
  • Sections
    • Administration
    • Business & Licensing
    • Civil Litigation & Employment Law
    • Consumer Protection
    • Criminal Appeals
    • Criminal Justice
    • Natural Resources & Environment
    • Division of Community Engagement
    • Revenue & Utilities
    • State Services
  • Careers
    • Attorney & Other Non-Classified Positions
    • Fellowships
    • Internships
    • Classified Staff Positions
    • Other Opportunities to Join our Team
  • Media Center
    • Press Room
    • Colorado Open Records Act – CORA
  • Resources
    • Survivors of Childhood Sexual Abuse
    • Victim Assistance
    • Budget & Accounting
    • Colorado Privacy Act
    • Code of Colorado Regulations
    • Colorado Revised Statutes
    • Coronavirus Information
    • Data Protection Laws
    • Funding Opportunities
    • Office of Financial Empowerment
    • Student Loans
    • Transparency Online Project (TOPS)
  • Licensing
    • Business Resources
    • Collection Agencies & Debt Collectors
    • Colorado Uniform Consumer Credit Code: Licensing & Notification
    • Debt Management Services Providers
    • Health Club Bonds
    • Repossessors
    • Student Loan Servicers: Licensing
    • Telemarketing
  • Recursos en español

Attorney General Phil Weiser urges USDOT to investigate Frontier and Spirit consumer protection practices in light of proposed airline merger

March 8, 2022 (DENVER) – Attorney General Phil Weiser today urged the U.S. Department of Transportation to investigate Frontier Airlines concerning flight change policies and customer service practices in light of the recent announcement of a proposed merger between Frontier and Spirit Airlines.

Weiser previously urged the USDOT to investigate Frontier Airlines’ policies during the pandemic, and the Department of Law continues to receive complaints concerning Frontier on a range of customer service issues, including its failure to provide refunds or to promptly issue refunds to consumers when required by law.

“Both airlines have poor records regarding customer service, and should the merger between the airlines be approved, there is a real and pressing risk that the unfair treatment our state’s residents have faced from Frontier may worsen,” Weiser said. “Companies that take advantage of consumers must be held accountable, and the prospect of this merger creates an immediate need for the USDOT to examine Frontier’s business practices to ensure both airlines have practices and policies in place that comply with laws requiring carriers to treat consumers fairly and honestly.”

In the letter, Weiser highlights the concern that after a merger, the two carriers, which are frequently ranked at the bottom of customer satisfaction surveys, will have fewer incentives to appropriately address complaints and treat their consumers fairly and in accordance with the law because they will face lessened competition. That reduced competition could also lead, the letter explains, to fewer choices for consumers who are searching for an affordable option on the routes Frontier and Spirit serves.

As the proposed merger is considered, Weiser said it is crucial that the agency consider consumer protection concerns and options to address such concerns going forward.

###

Media Contact
Lawrence Pacheco
Director of Communications
(720) 508-6553 office | (720) 245-4689 cell
Lawrence.pacheco@coag.gov

Weiser urges U.S. Department of Transportation to investigate Frontier Airlines consumer complaints

Learn More →

Most Recent

Colorado Springs woman charged with stealing $240K from Medicaid in fraudulent billing

May 19, 2022 (DENVER)—Attorney General Phil Weiser today announced that the Colorado Department of Law has filed charges against a Colorado Springs woman for submitting Medicaid claims and being paid for psychological testing services that never happened. An investigation by […]

Colorado Unify Challenge brings together hundreds of Coloradans, inspires hope for the future of the state

99% of Participants Would Recommend the Experience to Family and Friends May 17, 2022 (DENVER) – Over the course of three days in late April, The Colorado Unify Challenge took place, bringing together hundreds of Coloradans from every corner of […]

Comcast customers able to save money on HD television service under agreement with Colorado Attorney General’s Office

May 13, 2022 (DENVER)—Approximately 40,000 Comcast customers can switch without penalty to a new plan that does not include a monthly $9.95 fee for high-definition television service under an agreement Attorney General Phil Weiser announced today. In the early 2000s, […]

Office of the Attorney General
Colorado Department of Law
Ralph L. Carr Judicial Building
1300 Broadway, 10th Floor
Denver, CO 80203

(720) 508-6000

Contact the Office of the Attorney General

Contact

Facebook
Twitter