Attorney General Phil Weiser announces settlement after parking company illegally charged, collected fines from hundreds of consumers

Aug. 30, 2023 (DENVER)— Attorney General Phil Weiser announced today a settlement reached between his office and Parking Revenue Recovery Services, Inc. (PRRS) after an investigation found the Aurora-based company illegally collected or attempted to collect on fines for parking that was already paid for or were incurred by another vehicle owner.

The complaints received by the Colorado Fair Debt Collection Practices Act Administrator, who works on behalf of the attorney general, said PRRS routinely tried to collect fines from consumers who entered the wrong license plate but paid for parking, paid for parking after the company’s 15-minute grace period, or didn’t park in the company’s lots at all but received parking notices anyway.

“Whether they were told to pay meritless fines for parking they already paid for, or they received a notice in the mail from somewhere they never even parked, hundreds of consumers fell victim to this company’s dishonest tactics.” said Weiser. “After reviewing numerous complaints, my office investigated their conduct and took action to stop these unfair and deceptive practices in their tracks.”

Under the terms of the agreement, the company will dismiss any parking notices for consumers who entered the wrong license plate or who were erroneously issued notices as well as report on these practices to the administrator so she can monitor compliance. The company will also increase its grace period to 20 minutes, and issue over $31,000 in refunds to any of the 442 consumers who paid fines that were inappropriately charged and collected. Additionally, PRRS will pay $75,000 to the attorney general’s office for any restitution where possible, consumer outreach and education, consumer credit or consumer protection enforcement, or efforts to advance the public welfare.

Coloradans who believe they are being unfairly targeted or treated by debt collectors should file a complaint at coag.gov.

###