Omni Hotels to stop charging hidden fees under agreement reached with Colorado Attorney General’s Office
Nov. 9, 2023 (DENVER) – Attorney General Phil Weiser announced today that his office reached a settlement with Omni Hotels that will end the chain’s practice of advertising room prices lower than the total cost including all required fees. The agreement comes after an investigation by the Colorado Department of Law which found that the company was not being transparent enough with customers about the total nightly price of their rooms.
“Consumers shouldn’t have to navigate complex agreements or dig through fine print to find the total cost of their hotel,” Weiser said. “That’s why we’re holding companies accountable and ensuring consumers get the whole story well before check-in.”
Under the terms of the agreement, Omni will clearly display any mandatory fees and the total room price in any advertisement or other public communication about room rates, with the total price after fees being the most prominently displayed rate, and taxes listed separate from fees. The company will also provide consumers with an explanation of any amenities the fees paid give them access to and will train employees on the new pricing requirements.
To maintain accountability, Omni will be required to resolve any consumer complaints received by the state within 30 days and will respond in a timely fashion and in good faith to any requests by the state for information or other needs.
Previously, the Department of Law reached a settlement with Choice Hotels over similar pricing practices.
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