Attorney General Phil Weiser working with Ticketmaster, entertainment venues to obtain refunds for consumers for events canceled due to the pandemic

Dec. 18, 2020 (DENVER, Colo.)—Attorney General Phil Weiser today announced he has been coordinating with ticket sellers to ensure Colorado consumers receive refunds for events that were canceled due to the COVID-19 pandemic.

The Attorney General’s Office has been working with Ticketmaster/LiveNation, as well as one event organizer—Kroenke Sports & Entertainment (“KSE”)—who have both made clear that their respective policies are to make refunds available for canceled events, and, wherever possible, for rescheduled events.

“The COVID-19 pandemic resulted in the cancelation of hundreds of concerts and other events in Colorado, leaving many struggling to achieve refunds,” said Weiser. “Consumers need to know their rights and what they are entitled to. We will continue working to ensure that Colorado consumers are treated fairly when they seek compensation for events that do not go forward as planned.”

The Attorney General’s Office has received nearly 100 complaints from consumers who were denied meaningful compensation for their tickets to canceled and rescheduled events. Ticketmaster informed the Attorney General’s Office that refunds have been made available for the vast majority of their canceled and rescheduled events. KSE informed the Attorney General’s Office that refunds have been made available for all canceled and rescheduled events at its venues, which include Pepsi Center (now Ball Arena) and the Paramount Theater.

“KSE is acting responsibly and doing the right thing for Colorado consumers,” said Weiser. “By providing refunds, Ticketmaster has demonstrated its intent to do the same.”

For COVID-19-impacted events in which consumers are having difficulty securing refunds, consumers should first determine where they purchased their tickets. Unlike Ticketmaster, ticket resellers have generated the majority of complaints in recent weeks. Unfortunately, ticket resellers have failed to cooperate effectively with our effort to support consumers and they are not being clear with consumers on how they will provide refunds or reasonable credits as required by Colorado law.

Colorado consumers who were improperly denied refunds for tickets they purchased to concerts or other events that were canceled as a result of the COVID-19 pandemic can report their concerns to the Attorney General’s Office at www.StopFraudColorado.gov.

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