Attorney General Phil Weiser issues letter to AmeriGas after complaints of company’s failure to service customers’ propane tanks

Feb. 22, 2023 (DENVER) – Attorney General Phil Weiser today sent a letter to AmeriGas asking the company about numerous complaints from Colorado consumers who reported that the company has been unable or unwilling to service their propane tanks.

The attorney general’s letter warns that AmeriGas’s failure to fill customer’s liquid propane tanks may be placing children and elderly consumers in a situation that poses a threat of injury to their life and health and may be a violation of the Colorado Consumer Protection Act.

“Many Coloradans rely on propane as their primary source of fuel for heating their homes. Reliable access to propane is essential, especially during this winter when we have had record cold temperatures in the state,” said Weiser. “By denying their consumers’ access to propane, AmeriGas is endangering Coloradans across the state. The company needs to deliver on their commitments to their Colorado consumers.”

Several consumers reported to Weiser’s office that they have been at “emergency levels” of propane for weeks and their repeated calls to AmeriGas have gone unanswered. Customers also reported that they were charged extra fees for “emergency deliveries” – emergencies that AmeriGas created through its failure to deliver propane. This unresponsiveness and additional, unnecessary billing left customers confused and without heat at a time when they needed it most.

The attorney general’s letter to AmeriGas states that the company has until March 1 to reply to the Department of Law on the measures they plan to take to protect Colorado consumers.

If you or someone you know is experiencing similar issues getting their propane gas tank refilled, please file a report.

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