Consumer Credit Unit

Please read this Memorandum from the Administrator of the Consumer Credit Unit (CCU) regarding employees working from home due to COVID-19 and recommendations from the CDC and CDPHE. The CCU is regularly monitoring developments regarding COVID-19 and this guidance to its regulated entities, which will be emailed directly to those institutions and posted on this page.

The Consumer Credit Unit regulates (through licensure/registration programs) companies and individuals involved in consumer lending, debt collection, debt management and student loan servicing. The Unit enforces a variety of statutes governing those and related practices. The Unit regulates supervised lenders, credit sellers, collection agencies, credit counseling and debt settlement companies as well as student loan servicers.

The Consumer Credit Unit is comprised of four main programs:

  • Uniform Consumer Credit Code (UCCC)
    The UCCC program enforces the Colorado Uniform Consumer Credit Code – a state law that regulates the terms and conditions of consumer credit in the State of Colorado. UCCC oversees the licensure of non-bank lenders (such as finance companies, payday lenders, and second mortgage companies), investigates complaints about lenders and creditors, and takes appropriate disciplinary or legal action when a creditor violates the law.
  • Collection Agency Regulation (CAR)
    The CAR program enforces the Colorado Fair Debt Collection Practices Act (CFDCPA) – a state law that regulates consumer debt collection as well as the Colorado Child Support Collection Consumer Protection Act. CAR oversees the licensure of collection agencies, investigates complaints about collection agencies, and takes appropriate disciplinary or legal action when a collection agency violates the law.
  • Debt Management (DM)
    The DM program enforces the Colorado Uniform Debt-Management Services Act (DMSA) – a state law that regulates companies that offer and provide debt management services to Colorado residents.  DM oversees the registration of non-profit and for-profit credit counseling and debt settlement companies, investigates complaints about providers, and takes appropriate disciplinary or legal action when a debt management services provider violates the law.
  • Student Loan Servicers (SLS)
    The SLS program enforces the Student Loan Servicers Act (SLSA) – a state law that regulates companies that service student loans owed by Colorado residents. SLS oversees the licensure of federal and non-federal student loan servicers, investigates complaints about student loan servicers and takes appropriate disciplinary or legal action when a servicer violates the law.