The Administrator is providing updated guidance about remote work for employees of regulated entities. The Memorandum regarding Updated remote work and COVID-19 guidance includes information about an amendment to the Colorado Uniform Consumer Credit Code as well as guidance for employees of other regulated entities working remotely.
The Consumer Credit Unit regulates (through licensure/registration programs) companies and individuals involved in consumer lending, debt collection, debt management and student loan servicing. The Unit enforces a variety of statutes governing those and related practices. The Unit regulates collection agencies, debt management providers (credit counseling and debt management), non-bank mortgage servicers, private education lenders, student loan servicers, supervised lenders, credit sellers, sales finance companies, and rent-to-own companies.
The Consumer Credit Unit is comprised of the following areas:
- Debt Collection
The Collection Agency program enforces the Colorado Fair Debt Collection Practices Act (CFDCPA) – a state law that regulates consumer debt collection as well as the Colorado Child Support Collection Consumer Protection Act. The program oversees the licensure of collection agencies, investigates complaints about collection agencies, and takes appropriate disciplinary or legal action when a collection agency violates the law.
- Debt Management
The Debt Management program enforces the Colorado Uniform Debt-Management Services Act (DMSA) – a state law that regulates companies that offer and provide debt management services to Colorado residents. The program oversees the registration of non-profit and for-profit credit counseling and debt settlement companies, investigates complaints about providers, and takes appropriate disciplinary or legal action when a debt management services provider violates the law.
- Mortgage Servicer
The Mortgage Servicer program enforces the Colorado Nonbank Mortgage Servicers Act (NMSA) – a state law that regulates nonbank mortgage servicing in the state of Colorado. The program oversees notification of mortgage servicers, investigates complaints about mortgage servicers and takes appropriate action when a mortgage servicer violates the law.
- Private Education Lender
The Private Lender Education program enforces the Colorado Student Loan Equity Act (SLEA) – a state law that regulates private education lending in the state of Colorado. The program oversees registration of private education lenders, investigates complaints about private education lenders and takes appropriate action when a private education lender violates the law.
- Student Loan Servicer
The Student Loan Servicer program enforces the Student Loan Equity Act (SLEA) – a state law that regulates companies that service student loans owed by Colorado residents. The program oversees the licensure of federal and non-federal student loan servicers, investigates complaints about student loan servicers and takes appropriate disciplinary or legal action when a servicer violates the law.
- Uniform Consumer Credit Code
The Uniform Consumer Credit Code program enforces the Colorado Uniform Consumer Credit Code (UCCC) – a state law that regulates the terms and conditions of consumer credit in the state of Colorado. The program oversees the licensure of nonbank lenders (such as finance companies, payday lenders, and second mortgage companies), investigates complaints about lenders and creditors, and takes appropriate disciplinary or legal action when a creditor violates the law.