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Colorado Attorney General

Phil Weiser

Colorado Attorney General

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Student Loan Servicers: Information for Consumers

The Student Loan Servicers Program regulates companies that service student loans owed by Colorado residents and enforces the Student Loan Servicers Act (SLSA).

Attention Student Loan Borrowers:

On October 6, 2021, the U.S. Department of Education announced a time-limited waiver to the Public Service Loan Forgiveness (PSLF) program rules. For more information, review the Temporary Changes to the Public Student Loan Forgiveness Program in English or Temporary Changes to the Public Student Loan Forgiveness Program in Spanish.

The Department of Education has announced that the Student Loan Payment Pause is ending on August 31, 2022. Student loan payments will resume in September 2022.
For more information about the payment pause, review the Repayment FAQs in English or the Repayment FAQs Spanish version. For information about what steps you can take to prepare for repayment, review the Consumer Alert – Prepare for Payment in English or Consumer Alert – Prepare for Payments Spanish version.

Additionally, any student loans that are currently being serviced by FedLoan Servicing or Granite State will be transferred to a new loan servicer. This transfer will occur over the next several months and affect millions of student loan borrowers. For more information about how to navigate that process,  review the Student Loan Transfer FAQs in English or Student Loan Transfer FAQs Spanish version.

The Colorado student loan Ombudsperson is here to advocate for borrowers having problems with their student loans. Any Coloradan, with federal or private student loans, may file a complaint. Please view this document for more information about the Ombudsperson.


Please be aware of student loan debt relief and repayment scams. For a list of tips to avoid these scams, check out the Student Loan Debt Relief and Repayment Scams. For information in Spanish, please review this document.


File a Complaint

We will review your complaint to determine if our office has the statutory authority to proceed. If we have jurisdiction, we may send a copy of your complaint and additional materials you include to the company for its response. You will receive a copy of the company’s response unless it is kept for additional investigation.

If we do not have jurisdiction over the matter, we will refer your complaint to the proper authority. We will notify you if we are unable to assist you.

We are prohibited by law from giving legal advice. To preserve any legal rights you may have, you may wish to consult with a private attorney about your legal options under the law.

You may wish to review the list of Colorado and national referral agencies that may be of assistance.

Laws & Rules

Student Loan Servicers Act

Rules – SLS

Contact Us

Colorado Department of Law
Consumer Protection Section
Consumer Credit Unit, SLS
Ralph L. Carr Colorado Judicial Center
1300 Broadway, 6th Floor
Denver, CO 80203
CSLSA@coag.gov
Consumer Complaints & Licensing:
(720) 508-6975
Fax: (720) 508-6033

Office of the Attorney General
Colorado Department of Law
Ralph L. Carr Judicial Building
1300 Broadway, 10th Floor
Denver, CO 80203

(720) 508-6000

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