The Student Loan Servicing Program regulates companies that service student loans owed by Colorado residents and enforces the Student Loan Servicers Act (SLSA).
Attention Student Loan Borrowers: The Department of Education has announced that the Student Loan Payment Pause is ending in January 2022. Student loan payments will resume in February 2022. Click here for more information about the payment pause. For information about what steps you can take to prepare for repayment, click here.
Additionally, any student loans that are currently being serviced by FedLoan Servicing or Granite State will be transferred to a new loan servicer. This transfer will occur over the next several months and affect millions of student loan borrowers. For more information about how to navigate that process, click here.
The Colorado student loan Ombudsperson is here to advocate for borrowers having problems with their student loans. Any Coloradan, with federal or private student loans, may file a complaint. Please view this document for more information about the Ombudsperson.
File a Complaint
We will review your complaint to determine if our office has the statutory authority to proceed. If we have jurisdiction, we may send a copy of your complaint and additional materials you include to the company for its response. You will receive a copy of the company’s response unless it is kept for additional investigation.
If we do not have jurisdiction over the matter, we will refer your complaint to the proper authority. We will notify you if we are unable to assist you.
We are prohibited by law from giving legal advice. To preserve any legal rights you may have, you may wish to consult with a private attorney about your legal options under the law.
You may wish to review the list of Colorado and national referral agencies that may be of assistance.