The Student Loan Servicing Program regulates companies that service student loans owed by Colorado residents and enforces the Student Loan Servicers Act (SLSA).
Student Loan Help is Here!
Your student loan Ombudsperson is here to advocate for borrowers having problems with their student loans. Any Coloradan, with federal or private student loans, may file a complaint. Please view this document for more information about the Ombudsperson.
Please be aware of student loan debt relief and repayment scams. For a list of Tips to avoid these scams, check out this document. For information in Spanish, please check out this document.
Public Service Loan Forgiveness (PSLF) provides forgiveness of public service employees’ federal direct student loans, if all requirements are met. It’s important to understand the requirements if you’re interested in seeking forgiveness. For more information about PSLF and the requirements, check out this document. For information in Spanish, please check out this document.
File a Complaint
We will review your complaint to determine if our office has the statutory authority to proceed. If we have jurisdiction, we may send a copy of your complaint and additional materials you include to the company for its response. You will receive a copy of the company’s response unless it is kept for additional investigation.
If we do not have jurisdiction over the matter, we will refer your complaint to the proper authority. We will notify you if we are unable to assist you.
We are prohibited by law from giving legal advice. To preserve any legal rights you may have, you may wish to consult with a private attorney about your legal options under the law.
You may wish to review the list of Colorado and national Referral Agencies that may be of assistance.