WHY FILE A COMPLAINT?
Every complaint we receive gives us insights into problems that people are experiencing in Colorado and helps us identify trends and prioritize problems. Information from the public is vital in helping us document those trends and, when appropriate, pursue investigations and file lawsuits on behalf of the public. The result: better outcomes for consumers and businesses and a better marketplace for Coloradans.
Under certain circumstances, the department may seek to resolve disputes between consumers and businesses through informal negotiations overseen by the department through the Consumer Mediation Program. Consumers whose complaints are selected for this approach will be notified by the department.
READY TO FILE YOUR COMPLAINT? CLICK ON A PROBLEM AREA BELOW TO GET STARTED
Please note: The Attorney General’s Office does not have authority to provide legal advice or legal representation to individuals and does not have the authority to investigate or prosecute your individual case.
Credit and Debt issues can be widespread and involve a variety of issues. Examples include issues with consumers lenders, retail credit sellers, finance companies, rent-to-own, collection agencies, debt settlement companies, credit counseling agencies, as well as student loan servicers.
Click below to learn more and to file a complaint.
A growing list of entities – including your employer, your doctor, your insurer, your bank and many online companies – collect and maintain your personal data. Colorado’s data privacy and data protection laws are designed to give you transparency into and control over the way that companies use your data, and require companies to maintain appropriate data security measures.
Colorado’s new data privacy law, the Colorado Privacy Act, protects personal data of Colorado residents by requiring companies to: (1) provide privacy notices disclosing the way the personal data of will be collected and used; and (2) obtain consent before collecting and using that resident’s sensitive data. The Colorado Privacy Act also gives Colorado residents rights to understand and exercise some control over the way their personal data is used.
Colorado’s data breach law requires companies to notify consumers when their personal information may have been compromised.
The Colorado Attorney General has authority to pursue civil actions when companies fail to fulfill their obligations under the Colorado Privacy Act and under Colorado’s data breach law.
Click below to learn more and to file a complaint.
Governmental Authority
Do you have a complaint about a government actor or agency that deprived someone of his or her legal rights?
The Colorado Attorney General has authority to pursue civil actions when there is reasonable cause to believe that a governmental authority has engaged in a pattern or practice that deprives persons of their legal rights.
Click below to file a complaint.
Environmental crimes involve air and water quality, and hazardous spills. Examples include illegal use, storage or dumping of hazardous waste or other materials.
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Insurance Fraud
Insurance fraud can take many forms. Common examples include making false statements or providing false documentation, making false claims, staged accidents, and misconduct by insurance agents.
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Medicaid Fraud, Patient Abuse and Neglect
Medicaid Fraud, Abuse and Neglect includes fraudulent conduct relating to Medicaid services, abuse, neglect, and exploitation of individuals in Medicaid funded facilities, and recovery of Medicaid over-payments.
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Most issues we see are related to the buying and selling of products or services. Common issues include product or quality issues, incorrect billing, refunds and returns, repairs, problems with a service, or claims of false advertisements, deceptive business practices, or otherwise unscrupulous behavior.
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Scammers use email, mail, the Internet, social media, telephone calls and text messages in an effort to steal your identity and your money. Examples include government agency impersonation scams (such as Law Enforcement, Internal Revenue Service, and the Social Security Administration), family and extortion related scams, fake checks and deceptive mailers, bogus sweepstakes awards, travel and timeshare scams along with fake power/utility debt collection scams.
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Investment fraud takes many forms including "Ponzi" schemes, pyramid schemes, and late-day trading. Securities fraud can also include false information, pump-and-dump schemes, or trading on insider information.
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Something Else
Uncertain about what form to use? Not a victim but you noticed something suspicious? Can’t find what you are looking for? No problem, we want to hear from you.
Click below to file a complaint.
Open Internet - Internet Service Provider
The Federal Trade Commission (FTC) has authority over internet service providers that prohibits unfair methods of competition and unfair or deceptive acts or practices affecting commerce. Some practices that may fall under this purview include: paid prioritization of internet content by your internet service providers; throttling bandwidth or otherwise impairing or degrading lawful internet traffic on the basis of content, application, service, or use; blocking any lawful internet content, applications, services, or devices; or otherwise interfering with the open internet.
If your internet service provider has engaged in any practice that violates federal law regarding interference with the open internet, you may report it to the FTC. The FTC may investigate these practices to determine if they violate the FTC Act and whether further action is appropriate.
Click the button below to report a business practice involving an Internet Service Provider or another consumer protection matter.
Report Waste, Fraud and Abuse
Pursuant to SB16-56, the Attorney General is a designated review agency for information/documentation that is believed to be confidential and that is evidence of waste, fraud and abuse. Pursuant to the new law, state employees may submit information that they believe to be confidential or not subject to disclosure under the Colorado Open Records Act (“CORA”) to the Attorney General’s office for a determination of whether the information can be made public without violating the law. If a state employee submits information believed to be confidential to the Attorney General, it should not be shared publicly, including with members of the Colorado General Assembly, until a determination regarding its confidentiality has been made. The Attorney General is statutorily required to make such a determination in writing within 30 days of receipt of the information.
NOTE: If the alleged waste, fraud and abuse involves an employee of the Department of Law, the information should not be submitted to the Attorney General, but should instead be submitted to either the Office of Legislative Legal Services or the Office of State Court Administrator, both of which are designated review agencies.
To submit information and/or documentation for review, please e-mail or send it to the following:
reportwastefraudabuse@coag.gov
ATTENTION: Chief Deputy Attorney General
Ralph L. Carr Colorado Judicial Center
1300 Broadway, 10th Floor
Denver, Colorado 80203