The Department of Law is committed to holding irresponsible businesses and individuals accountable when they harm Colorado consumers. By so doing, we support a business environment that fosters entrepreneurship, celebrates responsible business practices, and does not allow those who play by the rules to be unfairly disadvantaged compared to unscrupulous actors.

If you believe you or someone you know has been the victim of a fraud or a scam, you can file a report at StopFraudColorado.gov.

2022

Credit | Debt

Click here to file a complaint related to credit/debt.

Navient, Jan. 13, 2022

The Colorado Attorney General’s Office announced that Navient, one of the nation’s largest student loan servicers, would provide debt relief to 1,339 Colorado student loan borrowers totaling more than $35 million, and pay $260 each in restitution to 6,844 Colorado borrowers after widespread unfair, deceptive, and predatory student loan servicing practices.

- Consent judgment

Data protection

Click here to file a complaint related to data protection.

Savory Spice Shop, July 22, 2022

Savory Spice Shop, a company based in Denver that failed to safeguard the payment card information of 13,888 Colorado customers and waited months to notify them that their information had been compromised, agreed to a $30,000 data breach settlement.

- Assurance of discontinuance

Carnival, June 22, 2022

- Assurance of discontinuance

2021

Credit | Debt

Click here to file a complaint related to credit/debt.

Santander, Sept. 10, 2021

Pennsylvania Higher Education Assistance Agency, May 26, 2021

The Colorado Attorney General’s Office sued the student loan servicer that handles the federal Public Service Loan Forgiveness program, Pennsylvania Higher Education Assistance Agency, after it refused to fully comply with state law requiring consumer protection oversight.

- Lawsuit

Data protection

Click here to file a complaint related to data protection.

SEMA Construction, Nov. 8, 2021

- Assurance of discontinuance

Impact MHC, June 14, 2021

Colorado-based mobile home park management company Impact MHC will pay $25,000 and implement new safety measures after more than 15,000 people’s sensitive information was exposed in a data breach, including 719 Coloradans.

Impact MHC failed to properly safeguard sensitive information and allowed employees to send and maintain that information in their email accounts. In October 2018, criminals used a phishing scam to access Impact MHC’s employee email accounts that contained confidential personal information of Impact’s customers and employees, including Social Security numbers and financial details. The criminals had access to the accounts until July 2019.

- Assurance of discontinuance

American Medical Collection Agency, March 11, 2021

- Consent judgment

Products | Services

Click here to file a complaint related to products and services.

Loveland Medical Center, Sept. 23, 2021

A Loveland family nurse practitioner will pay $40,000 after failing to comply with a cease-and-desist order from the Colorado Department of Law, instructing him to stop illegally marketing and overstating the effectiveness of alleged cures for COVID-19, including the anti-parasite drug Ivermectin often used in animals.

- Consent judgment

StubHub, Sept. 14, 2021

Colorado joined nine other states and the District of Columbia in a settlement with StubHub, Inc., which is providing refunds to consumers who bought tickets under the company’s pre-pandemic refund policy for events that were subsequently canceled due to the COVID-19 pandemic.

- Consent judgment

DIRECTV, June 3, 2021

DIRECTV will refund thousands of Coloradans after charging for Altitude Sports while the channel was unavailable, and for continuing to charge an obsolete fee for high-definition service, even though high-definition television is now a household standard.

- Assurance of discontinuance

EF Tours, June 4, 2021

A Colorado travel company agreed to contact customers to notify them of their refund options for trips canceled because of the COVID-19 pandemic.

- Assurance of discontinuance

American Assurance, May 20, 2021

Attorney General Phil Weiser today announced that his office secured $121,983 in refunds for 171 Colorado vehicle owners who did not receive their full GAP benefits from a Colorado company.

Guaranteed automobile protection (GAP) is an optional benefit offered to car buyers who finance their purchase. If a buyer’s car is totaled in an accident, the buyer’s auto insurance typically pays only the fair market value of the car, which can be less than the amount owed on the buyer’s loan. GAP applies in that situation to cancel, or pay off, the remaining balance owed on the loan.

- Assurance of discontinuance

Atlantic Publishers Group, LLC and Publishers Partnership Services, LLC, May 11, 2021

Colorado and Wyoming announced a joint settlement of lawsuits filed against two companies that targeted consumers nationwide with deceptive mailers that sold overpriced magazine subscriptions designed to look like renewal notices for consumers’ legitimate existing subscriptions.

Voyageurs International, March 8, 2021

Colorado travel company will reimburse Colorado high schoolers and families nearly $800,000 for trips canceled due to the pandemic
A Wheat Ridge-based travel company, Voyageurs International, agreed to provide refunds to about 400 Coloradans after withholding fees for music trips to Europe that it canceled due to the COVID-19 pandemic.

- Assurance of discontinuance

McKinsey & Company, Feb. 4, 2021

A $573 million settlement with a coalition of attorneys general from 47 states, the District of Columbia and five U.S. territories and one of the world’s largest consulting firms, McKinsey & Company, Inc. United States, resolved investigations into the company’s role in working for opioid companies, helping those companies promote their drugs, and profiting from the opioid epidemic.

- Lawsuit
- Consent judgment

Nationwide Medical Supply, Jan. 17, 2021

The Colorado Attorney General’s Office reached a settlement with Denver-based Nationwide Medical Supply Inc., after the business made misleading claims about the masks and respirators it sold and charged unreasonably excessive prices for those products during the COVID-19 public health emergency.

- Assurance of discontinuance

Past consumer protection cases

2020

Data protection

The Home Depot, Nov. 27, 2020

Colorado will receive $223,797.22 in a multistate settlement with The Home Depot, following a data breach that exposed the payment card information of about 40 million Home Depot consumers nationwide.

Assurance of discontinuance

Anthem, Inc., Sept. 30, 2020

Colorado and 43 other states resolved claims against Anthem over a 2014 data breach the health insurance company experienced that may have impacted more than 1.5 million Coloradans. The settlement requires that Anthem establish and maintain substantially improved data protection measures and requires a payment to Colorado of $141,970.

Assurance of discontinuance

Kozleski, May 16, 2020

Assurance of discontinuance

Products | Services

Click here to file a complaint related to products and services.

Insulin Drug Pricing, Dec. 20, 2020

The Colorado Department of Law released a report detailing the barriers Coloradans face in receiving the insulin they need and providing recommendations for how to make the vital drug more affordable and accessible.

Prescription Insulin Drug Pricing Report

Google, Dec. 17, 2020

Colorado Attorney General Phil Weiser led a bipartisan coalition of 38 attorneys general in filing a lawsuit against Google LLC for anticompetitive conduct in violation of Section 2 of the Sherman Act.

The states alleged that Google illegally maintains its monopoly power over general search engines and related general search advertising markets through a series of anticompetitive contracts and conduct. As a result, Google is hurting both consumers and advertisers. Consumers are denied the benefits of competition, including the possibility of higher quality services and better privacy protections. Advertisers are harmed through lower quality and higher prices that are, in turn, passed along to consumers.

Lawsuit

Facebook, Dec. 9, 2020

Colorado Attorney General Phil Weiser and a bipartisan coalition of state attorneys general filed a major antitrust lawsuit against Facebook Inc. This action challenges a range of Facebook’s conduct over the last decade as illegal under the antitrust laws, explaining that it served to stifle competition and protect its monopoly power.

Lawsuit

Cole Evans, Kiss Industries, LLC, LTD Industries LLC and MBCE Holdings LLC, Sept. 1, 2020

A Denver-based entrepreneur will pay $62,500 to the State after misleading buyers and consumers about his qualifications to make the hand sanitizer he began producing in response to the COVID-19 pandemic.

Assurance of discontinuance

Red Tail Wellness Centers, Ziva Weight Loss and MedSpa, and Functional Medicine Center of Fort Collins, April 21, 2020

The Colorado Attorney General’s Office sent cease and desist letters to three businesses that marketed tests for COVID-19 infection or immunity and overstated the reliability and accuracy of the tests.

Kingsely Management Corp, Oct. 13, 2020

Colorado reached a settlement with Kingsley Management Corp, a mobile home park management company, which agreed to return $146,770.26 to tenants of its Colorado mobile home parks.

Of this total, $125,892.33 is being returned to more than 200 tenants whose security deposits were wrongfully withheld. In addition, Kingsley Management will return $20,877.93 that was improperly collected in attorney fees from tenants.

Assurance of discontinuance

Mallinckrodt, Oct 12, 2020

Colorado announced an update to a global settlement framework agreement between state attorneys general, local subdivisions, and the opioid manufacturer Mallinckrodt (MNK), its subsidiaries, and certain other affiliates. Under the new settlement, MNK will pay $1.6 billion into a trust that will go to the states to address the opioid epidemic. MNK is currently the largest generic opioid manufacturer in the United States.

C.R. Bard, Inc., Sept. 24, 2020

Colorado will receive $1,025,555 in a settlement with C.R. Bard, Inc. and its parent company Becton, Dickinson and Company for the deceptive marketing of transvaginal surgical mesh devices.

Consent judgment

Honda Motor Company, Aug. 25, 2020

The State of Colorado will receive $1,590,271 from an $85 million multistate settlement with American Honda Motor Co., Inc. and Honda of America Mfg., Inc., over allegations Honda concealed safety issues related to defects in the frontal airbag systems installed in certain Honda and Acura vehicles sold in the United States. The systems were designed and manufactured by Takata Corporation, a long-time Honda supplier, and were first installed in Honda vehicles in the 2001 model year.

JUUL, July 7 2020

Colorado filed a lawsuit in Denver District Court against JUUL Labs, Inc. to protect Colorado consumers, especially youth, who continue to be endangered by the e-cigarette epidemic.

Lawsuit

Generic Drug Industry, June 10, 2020

A coalition of 51 attorneys general filed the third lawsuit stemming from the ongoing investigation into a widespread conspiracy by generic drug manufacturers to artificially inflate and manipulate prices, reduce competition, and unreasonably restrain trade for generic drugs sold across the United States.

Lawsuit

Credit | Debt

Click here to file a complaint related to credit/debt.

Nationstar, Dec. 7, 2020

Colorado reached a multistate settlement with Nationstar Mortgage, which does business as “Mr. Cooper,” providing nearly $1.5 million in restitution to Colorado borrowers, affecting 917 loans, after the country’s fourth-largest mortgage servicer, violated consumer protection laws during its servicing of mortgage loans.

Avant of Colorado, LLC and Marlette Funding, LLC, Aug. 18, 2020

The Colorado Attorney General’s Office reached a settlement in two precedent-setting lawsuits involving Colorado’s right to enforce its interest rate limits on consumer loans to protect residents from predatory lending practices.

Assurance of discontinuance

Scams | Telephone calls | Text messages |Emails

Click here to file a complaint regarding scams, telephone calls, text messages, and emails.

Fit Turf, Sept. 23, 2020

A local lawn care company, Fit Turf, will pay $125,000 to the State of Colorado after enrolling consumers in automatically renewing services without their consent and calling thousands of numbers on the Colorado No-Call list.

Consent judgment

2019

Data protection

Equifax, July 22, 2019

Order of judgment

Neiman Marcus, Jan. 7, 2019

Assurance of discontinuance

Products | Services

Thornton Cable, March 28, 2019

The Department of Law obtained a $431,857.37 judgment against Jeffrey Bianchini and his son, Anthony, who sold second-hand cable boxes and modems through several websites.

Randy Jensen Homecare, LLC, March 19, 2021

In 2018, the State of Colorado requested information from Randy Jensen HomeCare, LLC and Randy Jensen regarding possible violations of the Colorado Consumer Protection Act and the Colorado Foreclosure Protection Act. On February 4, 2019, the State filed an Application for Relief Under C.R.S. § 6-1-109 for Failure to Respond to Civil Law Enforcement Investigative Subpoena. On March 18, 2019, the Court granted the relief requested, prohibiting Randy Jensen HomeCare, LLC and Randy Jensen from engaging in or advertising that they engage in equity purchasing and foreclosure consulting activities until they comply with the subpoena.

Greater Good Company, Feb. 8, 2019

Assurance of discontinuance

Omni Financial Services, Jan. 11, 2019

The State of Colorado entered into an Assurance of Voluntary Compliance and Discontinuance with Sierra Financial Services, Inc., d/b/a Omni Financial Services and its owner Jill Fisher to resolve its investigation into alleged violations of the Colorado Consumer Protection Act.

Assurance of discontinuance

Career Education Corp., Jan. 4, 2019

Assurance of voluntary compliance/assurance of voluntary discontinuance

Consumer Protection Cases

2022

Credit | Debt

Data protection

2021

Credit | Debt

Data protection

Products | Services

Voyageurs International, March 8, 2021

McKinsey & Company, Feb. 4, 2021

Nationwide Medical Supply, Jan. 17, 2021