The Department of Law is committed to holding irresponsible businesses and individuals accountable when they harm Colorado consumers. By so doing, we support a business environment that fosters entrepreneurship, celebrates responsible business practices, and does not allow those who play by the rules to be unfairly disadvantaged compared to unscrupulous actors.
If you believe you or someone you know has been the victim of a fraud or a scam, you can file a report at StopFraudColorado.gov.
2022
Credit | Debt
Click here to file a complaint related to credit/debt.
Navient, Jan. 13, 2022
The Colorado Attorney General’s Office announced that Navient, one of the nation’s largest student loan servicers, would provide debt relief to 1,339 Colorado student loan borrowers totaling more than $35 million, and pay $260 each in restitution to 6,844 Colorado borrowers after widespread unfair, deceptive, and predatory student loan servicing practices.
2021
Credit | Debt
Click here to file a complaint related to credit/debt.
Santander, Sept. 10, 2021
Pennsylvania Higher Education Assistance Agency, May 26, 2021
The Colorado Attorney General’s Office sued the student loan servicer that handles the federal Public Service Loan Forgiveness program, Pennsylvania Higher Education Assistance Agency, after it refused to fully comply with state law requiring consumer protection oversight.
Data protection
Click here to file a complaint related to data protection.
SEMA Construction, Nov. 8, 2021
Colorado-based construction company SEMA Construction will update its data security practices and pay more than $63,000 after it failed to protect the personal information of nearly 2,000 Colorado employees and residents.
Impact MHC, June 14, 2021
Colorado-based mobile home park management company Impact MHC will pay $25,000 and implement new safety measures after more than 15,000 people’s sensitive information was exposed in a data breach, including 719 Coloradans.
Impact MHC failed to properly safeguard sensitive information and allowed employees to send and maintain that information in their email accounts. In October 2018, criminals used a phishing scam to access Impact MHC’s employee email accounts that contained confidential personal information of Impact’s customers and employees, including Social Security numbers and financial details. The criminals had access to the accounts until July 2019.
American Medical Collection Agency, March 11, 2021
Products | Services
Click here to file a complaint related to products and services.
Loveland Medical Center, Sept. 23, 2021
A Loveland family nurse practitioner will pay $40,000 after failing to comply with a cease-and-desist order from the Colorado Department of Law, instructing him to stop illegally marketing and overstating the effectiveness of alleged cures for COVID-19, including the anti-parasite drug Ivermectin often used in animals.
StubHub, Sept. 14, 2021
Colorado joined nine other states and the District of Columbia in a settlement with StubHub, Inc., which is providing refunds to consumers who bought tickets under the company’s pre-pandemic refund policy for events that were subsequently canceled due to the COVID-19 pandemic.
DIRECTV, June 3, 2021
DIRECTV will refund thousands of Coloradans after charging for Altitude Sports while the channel was unavailable, and for continuing to charge an obsolete fee for high-definition service, even though high-definition television is now a household standard.
EF Tours, June 4, 2021
A Colorado travel company agreed to contact customers to notify them of their refund options for trips canceled because of the COVID-19 pandemic.
American Assurance, May 20, 2021
Attorney General Phil Weiser today announced that his office secured $121,983 in refunds for 171 Colorado vehicle owners who did not receive their full GAP benefits from a Colorado company.
Guaranteed automobile protection (GAP) is an optional benefit offered to car buyers who finance their purchase. If a buyer’s car is totaled in an accident, the buyer’s auto insurance typically pays only the fair market value of the car, which can be less than the amount owed on the buyer’s loan. GAP applies in that situation to cancel, or pay off, the remaining balance owed on the loan.
Atlantic Publishers Group, LLC and Publishers Partnership Services, LLC, May 11, 2021
Colorado and Wyoming announced a joint settlement of lawsuits filed against two companies that targeted consumers nationwide with deceptive mailers that sold overpriced magazine subscriptions designed to look like renewal notices for consumers’ legitimate existing subscriptions.
Voyageurs International, March 8, 2021
Colorado travel company will reimburse Colorado high schoolers and families nearly $800,000 for trips canceled due to the pandemic
A Wheat Ridge-based travel company, Voyageurs International, agreed to provide refunds to about 400 Coloradans after withholding fees for music trips to Europe that it canceled due to the COVID-19 pandemic.
McKinsey & Company, Feb. 4, 2021
A $573 million settlement with a coalition of attorneys general from 47 states, the District of Columbia and five U.S. territories and one of the world’s largest consulting firms, McKinsey & Company, Inc. United States, resolved investigations into the company’s role in working for opioid companies, helping those companies promote their drugs, and profiting from the opioid epidemic.
Nationwide Medical Supply, Jan. 17, 2021
The Colorado Attorney General’s Office reached a settlement with Denver-based Nationwide Medical Supply Inc., after the business made misleading claims about the masks and respirators it sold and charged unreasonably excessive prices for those products during the COVID-19 public health emergency.